Frequently Asked Questions
Have a question about an order, a product, or anything else? We're here to help.
Email: support@puravizion.com
Phone: 585-319-9118
Hours: Monday – Friday, 9am – 5pm EST
You can also use the contact form below and we'll get back to you within 24 hours.
Where is PuraVizion located?
- PuraVizion is based in West Palm Beach, Florida and ships nationwide.
How long does shipping take?
- Most orders ship within 1-2 business days. Standard delivery is typically 3-5 business days depending on your location.
Can I cancel my order?
- Yes — we accept cancellations and will issue a full refund as long as the order hasn't shipped yet. Contact us as soon as possible.
What is your return policy?
- We offer a 30-day return policy for defective items and items received incorrectly. See our Return Policy page for full details.
Do you sell genuine, brand-name products?
- Yes — every product we sell is sourced directly from the manufacturer or their authorized supply chain. You're getting the real deal.
How do I contact support?
- Email us at support@puravizion.com or call 585-319-9118 during business hours (Mon–Fri 9am–5pm EST).
